Christmas and New Year Deliveries 2024
Green Zone - Mainland UK, excluding Highlands and Islands - see map below. Please be aware that deliveries outside the green zone will take at least 3 more days depending upon zone (see map below)
Our couriers handle extremely high volumes throughout the holiday season, meaning that we cannot guarantee delivery times. Extreme weather will also affect expected delivery times
| Pre-Christmas Delivery (Expected*) | Cut-Off |
| Up to 2kg | 20th December, 2pm |
| Over 2kg | 23rd December, 11am |
| Pre-New Year Delivery (Expected*) | Cut-Off |
| Up to 2kg | Service Unavailable |
| Over 2kg | 30th December, 11am |
BANK HOLIDAY DELIVERY TIMES: Our couriers do not deliver on Bank Holidays or weekends.
0-2kg: 1-2 Working days
2 -70kg: . Order by 3pm for NEXT WORKING DAY DELIVERY. Exclusions apply. For items weighing under 30Kg we usually deliver using DPD. If you are not in and have not nominated a safe place when DPD attempts to deliver, your parcel will be delivered to your nearest DPD Collection Store and will be available for you to collect on the same day during normal opening times. Please be aware that Genpower Ltd will accept no responsibility or liability should you opt to have your parcel left in a nominated safe place.
For items weighing over 70kg please allow 2-5 working days. The Courier will contact you to confirm the delivery date. Exclusions apply.
Please note that purchasing 2 or more units of the same product is subject to the value of the weights being totalled, resulting in a change of delivery time based on the weight of those two units.
Please be aware that we cannot accept responsibility for weather or courier-related delays.
RESTRICTED ACCESS
Please be aware that orders weighing 70kg and over will be delivered by a pallet courier, requiring unobstructed access for an 18-tonne vehicle - typically circa L 7.5m, W c2.5m, H c2.6m. The tail-lift will add an additional c2.4 in length and the pallet will require additional clearance to off-load. Locations with insufficient access or turning space will incur an additional small vehicle delivery surcharge fee and potentially a redelivery charge if you have not advised of restricted access when you placed your order. Pallet deliveries are to the kerbside only.
We have many years of experience delivering to tight locations and can usually find a solution for your property. If you have any concerns regarding access please contact our aftersales team who will be pleased to discuss your options.
Please be aware that whilst we make every endeavour to ensure that every order is delivered on time, we cannot accept responsibility for weather or courier-related delays.
If you need to be certain an item is in stock and available, or if you need a lead time, it's worth calling our sales team on 01646 687 880.
In most cases, a product on our website will give you an indication of the current stock availability, and estimated standard delivery time. The availability information given is a guide only and not a guarantee as there are external factors that we may not have control over.
Please be aware that in most instances, when you order items that have different delivery times the longest delivery time will apply to all of your order. If you would like to receive items with shorter lead times sooner please call us on 01646 687 880 - an additional delivery charge may be payable if you choose to split your order.
1500rpm machines or larger diesel generators, however, are typically priced on application and all depend on the destination. We will be happy to quote on any large diesel generator and discuss your needs over the phone or via email.
Pricing for extended shipping areas like the Scottish Highlands and outlying Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes are not included for free UK mainland delivery by our couriers and prices can be obtained by calling our offices or seeing the map below.
Please note that the processing of a payment and acknowledgement email does not constitute a legally binding contract. In the case of mispricing, changes in stock quantity, or if we believe the machine is unsuitable or will be misused, we reserve the right to cancel the order and provide a full refund.
ACCEPTING DELIVERY: Please be aware that you MUST check the condition of your product(s) IMMEDIATELY upon delivery. If an item is delivered damaged you must notify us within 24 hours. We cannot consider claims for transit damage beyond 48 hours following delivery.
N.B. Although the below chart is accurate, it does not apply to all products due to volumetric weights and specific postcode areas. Please call if you have any queries about shipping charges before you place an order on our website.
Carriage is also chargeable on all parts and items under £50 in value, and our sales team may contact you after a sales order has been made if additional carriage surcharges need to be applied.